FAQ

Yes. All our rental bikes come with a lock, and our team will show you how to use it before you leave.

All rental bikes must be returned to our shop before 6:00 PM on your return day.

No. Rental bikes must be returned to our shop before 6:00 PM, when the shop closes.

Yes, but the bike must still be returned before 6:00 PM. If you rent a bike late in the afternoon, we recommend choosing a shorter rental period.

The bike must be returned before 6:00 PM. If you have a flight or other plans later in the evening, please make sure to return the bike before the shop closes.

Yes. We have children’s bikes and child seats with seat belts. Please let us know what you need when booking or when you arrive.

Yes, electric bikes are available to rent if you notify us in advance. E-bikes must be returned before 6:00 PM on the day of return.

Helmets are not required for cycling in the Netherlands. Many people cycle without one because the cycling infrastructure is very well developed. If you prefer to wear one, helmets are available.

Yes. For bike rentals, you can rent a helmet and poncho for €4.

Yes. You can extend your rental period, depending on availability. Extensions receive a 10% discount on the next rental period.

Please return your bike on time and always before 6:00 PM. If you are running a few minutes late, please call us as soon as possible. Extra charges may apply for late returns.

Unfortunately, we cannot offer partial refunds if you return the bike earlier than planned.

Rental bikes must be returned to our shop at Piet heinkade 25. At the moment, we do not have a separate pick-up or drop-off point in the city centre.

Prices depend on the rental duration and bike type. You can find the current rental prices on the bike rental page.

Yes. Our guided and private bike tours include a physical guide who leads the group through the city or countryside. You can also book a self-guided tour on our website.

Our tours usually still take place in the rain. Ponchos are available for free if needed. In extreme weather events, the tour will be cancelled. Please call ahead for any questions.

Yes, e-bikes can be used on many guided tours for €23.50 extra (not for the e-bike countryside tour, where it is already included). Please let us know in advance so we can make sure one is available for you.

Yes. Helmets are available free of charge for our guided tours. Please ask us before the tour starts.

No. Earbuds are not required for our guided tours.

Yes. You can leave your belongings with us during the tour. We have a small storage space available at the shop.

Please call us as soon as possible. If you contact us in advance, the guide may be able to wait a few minutes. If we do not hear from you, the group will leave on time and the guide cannot wait.

Usually, no. Once the group has left, it can be difficult to find them without delaying the tour. If you miss the start, we will help you reschedule based on availability.

We do not provide wheelchair hand bikes. If you have your own hand bike, participation may be possible as long as you are able to keep up with the pace of the group. Please contact us in advance so we can advise you.

No. A self-guided tour means there is no physical guide. You follow the route yourself using our app. We will help you with downloading the free app and explaining how it works in the shop.

Yes. You can leave your belongings with us and pick them up again when you return.

There is no fixed lunch break, but there are places along the route where you can stop for drinks, snacks, or food.

For self-guided tours, bikes must be returned before 6:00 PM because the shop closes at that time.

Unfortunately, we do not offer refunds for delays outside our control. However, we will do our best to help you reschedule based on availability.

In many cases, we can help you reschedule your booking for another day, depending on availability. Please contact us as soon as possible.

Unfortunately, we cannot always offer refunds. Please contact us as soon as possible, and we will check whether rescheduling is possible.

We are located at Piet Heinkade 25, 1019 BR Amsterdam, Netherlands.

You can contact us by email at info@amsterbike.eu or by phone at +31 20 419 90 63.